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Frequently Asked Questions

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General

How does Coleese work?

Our service is designed to help people find and connect with compatible roommates for shared living arrangements. You will have the option to filter your search from different locations, gender and profiles of your next roommate by simply registering an account, complete our verification checks and you’re good to go!

Is there a fee to use Coleese?

Yes, there is a fee to use our service. The exact amount will depend on the type of plan you choose and the features you want to access. You can see our pricing plans and compare the different options on our website.

How do I sign up for your service?

To sign up for our service, you can click on the Sign Up button. This will take you to a form where you can enter your information and create an account.

How do I find compatible roommates?

When you apply for an apartment, you'll be asked to complete a roommate questionnaire that asks about your lifestyle, interests, and other factors. This information will be displayed on your profile for other users to view who have similar interests and lifestyles. You can choose your own roommates if you have friends or acquaintances who are also looking for shared living arrangements.

Is there a limit to the number of people I can connect with through Coleese?

There is no limit to the number of people you can connect with through our service. You can connect with as many people as you'd like, and you can also manage your connections and groups through your account.

Can I delete my account at any time?

Yes, you can delete your account at any time. You can do this through your account settings or by contacting our customer support team.

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Why must I get verified and what happens to my information?

Coleese follows strict procedures as outlined in the POPI Act 2021 and will never sell or save any personal information. Once you are verified, the information you provide is stored securely by Coleese. This information may be used to verify your identity in the future, or to provide the services you have requested. In some cases, the information may be shared with third parties, but this would typically be done only with your consent and in accordance with the privacy policy. It is important to carefully review the privacy policy of any website or service that requires verification, to understand how your information will be used and shared.

Is it illegal to share rent?

In most cases, it is not illegal to share rent with roommates or other co-tenants. In fact, many people choose to share an apartment or house in order to save money on housing costs. However, it is important to carefully review your rental agreement and make sure that you are not violating any of its terms by sharing the rent. It is always best to carefully review the terms of your rental agreement.

Do I need to pay a deposit for shared rental?

Whether or not you need to pay a deposit for shared ownership depends on the specific terms of the shared rental agreement. In some cases, a deposit may be required as a form of security to protect the lender or property owner. This deposit is typically held in escrow and is returned to you when the agreement is terminated, provided that you have fulfilled your obligations under the agreement.